yelp-removed-reviews-las-vegas-nail-salon
““💖 "A business is nothing without its customers. Your support is our foundation, and your voice deserves to be heard.” - Small Business Owners
With that said, here are 8 reasons why this hurts small business and how a 3 star Vs. a 4.8 Star reflects lost income and business damages. 👊
Introduction:
Shoutout to Our Amazing Customers!
For over eight years, NAB Nail Bar has been honored to serve our amazing clients, bringing beauty, confidence, and creativity to the Las Vegas community. From stunning nail designs to premium lash extensions and luxurious pedicures, we have built our business on trust, quality, and a deep commitment to customer satisfaction.
We want to take a moment to sincerely thank each and every one of you for your continued support. Your feedback, your referrals, and your presence in our salon have been the foundation of our success. Many of you have left heartfelt reviews, sharing your experiences and helping others discover our services. Your words mean the world to us, and we cannot thank you enough!
Unfortunately, we have been dealing with a significant challenge that has deeply impacted our business—Yelp has removed 429 authentic, real reviews from our page, leaving our rating drastically lower than it should be. This is beyond frustrating, as those reviews were written by genuine customers who took the time to share their honest experiences. Based on the feedback we’ve received, our true rating should be closer to 4.8 stars, yet due to Yelp’s filtering system, our profile reflects a much lower rating, which misrepresents the quality and care we put into our work every day.
Visit Las Vegas Nail Salon Yelp Page showing the missing 429 missing Reviews
"When 429 authentic reviews are removed, it unfairly lowers a business rating, leading to significant harm, financial losses, and damage to its reputation. 👊"
How Yelp’s Review Filtering Affects Small Businesses
For small businesses like ours, reviews are everything. They help new customers decide where to go, establish credibility, and allow businesses to thrive. When reviews are unfairly filtered or removed, it can have serious consequences, including:
Loss of potential customers – Many clients rely on Yelp ratings when deciding where to book their services. A lower rating due to unfair filtering leads to lost business.
Damage to reputation – When customers see a rating that doesn’t reflect our true service quality, it misrepresents our business and diminishes years of hard work.
Financial impact – Inaccurate ratings directly affect revenue, as fewer new customers book appointments based on misleading information.
Frustration for customers – Many of you have reached out, confused as to why your authentic reviews were removed despite being real, verified experiences.
The Reality of Yelp’s Review System
Many small business owners have faced similar struggles with Yelp’s review system. While Yelp claims to use an algorithm to filter out “untrustworthy” reviews, many real customer reviews get caught in this filtering system and never make it to the public page. Meanwhile, negative reviews often remain, further skewing ratings unfairly.
We have seen cases where businesses, especially those that decline Yelp’s paid advertising services, experience sudden removal of positive reviews or a shift in ranking. While Yelp denies any connection between advertising and rating manipulation, many small business owners feel otherwise. The fact that hundreds of authentic reviews have been filtered out, while negative reviews remain, raises concernsabout the fairness and transparency of Yelp’s platform.
A Recent Incident: Marking Us as “Closed”
As if removing 429 reviews wasn’t damaging enough, we recently discovered another major issue—Yelp falsely marked our business as “closed” on March 7, 2025. We were fully open, yet multiple customers sent us screenshots showing that Yelp had listed us as permanently closed. This has led to a massive loss in business, as potential clients assumed we were no longer in operation.
This is not just an inconvenience—it is a direct attack on small business visibility and survival. Imagine working tirelessly to build a brand, provide excellent service, and earn a strong reputation, only to have a technology platform misrepresent your business.
Our Commitment to You
Despite these challenges, we remain committed to our customers and our values. We will continue to provide top-tier service, create stunning nail and beauty designs, and ensure that everyone who walks through our doors feels valued and appreciated.
Your continued support means everything to us. If you love NAB Nail Bar and want to help, please consider leaving a review on Google, Facebook, or even sending us a direct message with your feedback. Every kind word and recommendation helps us keep doing what we love!
Thank you for standing by us, for believing in our work, and for being part of the NAB Nail Bar family. We will always fight for fairness, transparency, and the ability to serve our community with the excellence you deserve.
With gratitude,
Visit our Google Page to Leave a review on Google
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What Can be Done to Help Small Businesses Who are facing similar Rejection from Yelp Reviews:
Here is a quick checklist to get you started
What Can Be Done?
We believe that small businesses should be treated fairly, and we encourage the following actions:
File a Complaint with the FTC – If you believe Yelp is engaging in unfair business practices, you can submit a complaint to the Federal Trade Commission (FTC) at www.ftc.gov.
Spread Awareness – The more people know about how Yelp treats small businesses, the more pressure there will be for fairer policies. Share this post, tell your friends, and let’s advocate for change together.
Contact Yelp Directly – If you left a review that was removed, consider reaching out to Yelp and requesting that it be reinstated.
With gratitude,
The NAB Nail Bar Team
📍 8891 W Flamingo Rd, Suite 101, Las Vegas, NV
🌐 www.nabnailbar.com
📲 Follow us on Instagram: @nabnailbar
💖 #SupportSmallBusiness #HonestReviews #LasVegasNailSalon
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